A textbook on party-directed mediation for mediators, facilitators and helping professionals who assist in resolving deep-seated interpersonal conflict. Gregorio Billikopf offers his mediation textbook for free download. The book is designed for circumstances when “saving face” is crucial and both parties will have to work and/or live with each other long after the mediator has gone home.
Table of Contents for Party-Directed Mediation
- Part I – Introduction
- Chapter 1: Party-Directed Mediation Model Overview
- Part II – Pre-Caucus
- Chapter 2: Empathic Listening
- Chapter 3: Coaching During the Pre-Caucus
- Chapter 4: Interpersonal Negotiation Skills
- Part III – Joint Session
- Chapter 5: Mediating the Joint Session
- Part IV – Mediation Case Study
- Chapter 6: Introducing Nora and Rebecca
- Chapter 7: Rebecca’s First Pre-Caucus
- Chapter 8: Nora’s First Pre-Caucus
- Chapter 9: Rebecca’s Second Pre-Caucus
- Chapter 10: Nora’s Second Pre-Caucus
- Chapter 11: The Joint Session at Last
- Part V – Supervisor-Subordinate Mediation
- Chapter 12: Negotiated Performance Appraisal: Alternative and Preventive Mediation
- Chapter 13: Negotiated Performance Appraisal Clips
- Chapter 14: NPA Mediation Pre-Caucus
- Appendices
- Appendix I – Cultural Differences
- Appendix II – Contributions of Caucusing and Pre-Caucusing to Mediation
- Appendix III – Inter-Group Mediation Case Study
View this Free Online Material at the source:
Party-Directed Mediation: Helping Others Resolve Differences
